Imaging Receptionist/Helpdesk

at  University Hospitals of North Midlands NHS Trust

To provide efficient administrative support within the Imaging Reception Team. Dealing with enquiries and greeting patients at reception in a professional and courteous manner. As part of the administrative support structure. The post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.
Reception duties and the booking in of patients.
To respond to emails and to be responsible for managing the Imaging Group inboxes.
There will be a requirement to exchange verbal and written information with patients, staff and carers requiring tact and diplomacy.
To ensure any necessary information is disseminated in a timely and appropriate manner using electronic, written and verbal processes.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
To respond to requests for information from other departments, providing assistance and feedback in a prompt and efficient manner.
To observe absolute confidentiality on all information obtained during the course of work.
To ensure that all duties are undertaken in a professional manner and to organise and prioritise work when required.
To assist in providing cover during times of annual leave and sickness, this could include covering Royal Stoke Hospital

Please refer the Job description for details