Imaging System Scheduler Coordinator II

at  Fairview Health Services

Overview:
M Health Fairview has a work from home opportunity for an Imaging Service Scheduler II. This scheduler is responsible for serving customers, providers and clinical teams in facilitating access to system wide imaging services at the direction of the care provider. Primary task is to coordinate the flow and exchange of information related to customer care activities, across multiple departments and facilities and performs scheduling coordination and other administrative functions to ensure high quality imaging services are accurately delivered.
The position is fully remote following one week of onsite training in Saint Paul.
This is a 1.0 FTE (80 hours/2 weeks) dedication on Day Shift. We offer a range of benefits including medical, dental, and vision coverage, along with a 403B Retirement plan and PTO. Join M Health Fairview, where we’re driven to heal, discover, and educate for longer, healthier lives!

In addition to adhering to all Fairview policies, guidelines, procedures, the Fairview Commitments, and the Code of Conduct, it is the expectation the following requirements of the remote work policy will be met, including but not limited to:

• Remote workspace that is clean, safe, and professional.
• Maintains an internet connection consistent with Fairview standards at remote workspace.
• Remain productive and responsive during their scheduled work hours.
• Attend primary Fairview location, as needed.

Responsibilities/Job Description:

• Demonstrates the ability to accurately coordinate scheduling for all complex imaging procedures, providers from multiple organizations, and facilities anywhere within the system of care.
• Presents a professional, welcoming, supportive, and calm demeanor during all aspects of interactions with customers
• Proactively leverages subject matter expertise to facilitate and manage resolution to customer and care provider issues, competing priorities, and service recovery situations
• Coordinates management of scheduling templates, processes and procedures based on comprehensive knowledge of all modalities for all locations
• Demonstrates proficiency in the utilization of the electronic health record, diagnostic systems, and other relevant IT platforms to ensure accurate decision making, and specific patient instructions are disseminated
• Educates customers in preparation for services
• Coordinates the scheduling of multi-disciplinary resources: Anesthesia, Surgery, PACU, Pathology, Nursing, Technicians, and Care Coordinators
• Demonstrates exceptional written and verbal communication skills, effectively articulating key information to all customers and care teams in terms they understand
• Accurately implements care coordination procedures specific to complex procedures
• Engages, collaborates and partners with continuum of care services, providers, technicians, and ancillary resources dail