Immigration and Travel Executive

at  Choice Talents NG

Choice Talents NG is Nigeria’s preferred talent management company. Our goal is to help build successful businesses through effective talent, resource and process management.
We are recruiting to fill the position below:

ABOUT THE JOB

• This job role is in the travel industry and we are looking for dedicated professional to help drive the service objectives of the organization.

REQUIREMENTS

• HND / BSc Degree in international relations or related field
• 2+ years in the Immigration & travel industry.
• Proficiency in Immigration law is a prerequisite
• The Candidate should be proficient in the English Language.
• Customer-oriented approach and exemplary sales skills
• Ability to manage crises and emergencies within and outside working hours

• Counsel & process clients for Permanent Residency, business/Work Permit, and all type of visa for various destination and countries.
• Support and guide all customers with their queries such as Passport, Visa & Immigration advisory.
• Resolve customer issues and complaints in a creative and timely manner to maintain trust.
• Keep clients’ up-to-date record on expiry dates of visas, quotas, CERPAC, passports etc.
• Prepare and send out weekly reports to clients on the status of their expatriates.
• Prompt and accurate processing of visa requests in accordance with embassy policy.
• Liaise with the broader Operations team to ensure customer resolution and satisfaction.
• Relate with partners to find the best solution for our clients.
• Prepare and co-ordinate itinerary (both Lagos and out-of-station) on behalf of expatriate clients as may be required.
• Process immigration requirements associated with the various requests.
• Ensure proper correspondence with clients and provide prompt update/feedback on information regarding client transactions.
• Promptly handle E-passport requests from clients.
• Drive sales, handle basic administration and activity reporting.
• Any other assigned duties.