Impact Finance Technology - Technical Product Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Be a part of transformational change where integrity matters, success inspires, and great teams collaborate and innovate. At U.S. Bancorp Impact Finance Technology, we’re looking for a talented individual who wants to make a difference! We seek a hands-on Technical Product Manager (TPM) to lead the development and support of our Pega, CMR+, and Pendo platforms, driving innovation and advancing our key technology initiatives.
The TPM will serve as a subject matter expert for Pega, CMR+, Pendo, and potentially other applications while leading a small product team. This position requires a self-motivated individual with the ability to collaborate across departments and drive solutions for complex business challenges, distributed workflow automation, customer and end-user experience enhancements, and document imaging advancements.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Typically three to five years of relevant experience

Preferred Skills/Experience

• Proven experience as a Technical Product Manager or similar role
• Strong expertise with Pega development, CMR+ or document data extraction/imaging capabilities, and Pendo configuration or other digital adoption tools
• Strong technical background with knowledge of software development and system architecture
• Excellent project management skills with experience in agile methodologies
• Strong communication and interpersonal skills, capable of working with diverse teams
• Analytical mindset with the ability to translate complex technical concepts into actionable plans
• Experience with performance monitoring tools, analytics, and customer feedback systems
• Aptitude to learn new technologies and become a subject matter expert

U.S. Bancorp Community Development Corporation d/b/a U.S. Bancorp Impact Finance, the tax credit and community development division of U.S. Bank, believes all people have a right to the possibilities that comes with living in a safe and vibrant community. The financing USBIF provides for affordable housing, economic development, and renewable energy projects have a lasting social and environmental impact in communities. Visit USBIF on the web to find out more at www.usbank.com/cdc.
U.S. Bancorp Community Development Corporation is now operating as U.S. Bancorp Impact Finance. All job postings under U.S. Bancorp Impact Finance reside within the USBCDC organization.

ESSENTIAL RESPONSIBILITIES:

• Provide technical leadership to the product team, ensuring high standards and best practices in product delivery.
• Collaborate with stakeholders, including product owners, business line SMEs, and analysts, to gather technical requirements and translate them into actionable user stories with clear acceptance criteria.
• Participate in the end-to-end product development lifecycle, from concept to launch, ensuring timely and high-quality delivery.
• Maintain alignment between technical development and business objectives, effectively communicating with both technical and non-technical stakeholders.
• Ensure products are thoroughly tested and meet performance, security, and usability standards before release.
• Maintain detailed technical documentation, including system architecture, design specifications, and user guides.
• Monitor product performance, leveraging end-user insights, analytics, and feedback to drive continuous improvement.
• Implement optimizations and enhancements to improve product functionality, scalability, and user experience.
• Proactively manage technical debt, ensuring scalable and maintainable product architecture.
• Drive product roadmaps, feature prioritization, and production support in collaboration with internal teams and vendors (Pega COE, Antworks, Pendo).

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la