Implementation Associate (Bilingual French & English) - Canada

at  Humi

IN YOUR FIRST 90 DAYS, YOU WILL:

• Contribute to internal Q&A forum and knowledge base
• Take ownership of your role and look for opportunities of improvement over current processes
• Comfortable seeking guidance from resources outside of immediate team members
• Participate in stakeholder interviews held by product managers to aid product development

WHAT ARE WE LOOKING FOR IN AN IMPLEMENTATION EXPERIENCE ASSOCIATE (BILINGUAL)?

• Bilingual fluency in English and French (written and spoken)
• Knowledge of Canadian payroll, including Quebec-specific regulations
• 1+ years of client support or management experience
• 1+ years of payroll experience
• Exceptional organizational and project management skills to juggle multiple implementations simultaneously
• Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance
• Excellent interpersonal and communication skills to build trust with clients and internal teams
• A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience
• Tech savvy and possesses the ability to learn new platforms and software rapidly
• Experience working in a start-up or fast-paced environment

BONUS POINTS IF YOU HAVE EXPERIENCE WITH:

• Experience with Time and Attendance and Scheduling Software
• Experience with KYC/KYB processes and compliance requirements would be an asset
• Payroll Compliance Practitioner (PCP) certification is an asset

WHAT WILL YOU BE DOING AS A BILINGUAL IMPLEMENTATION ASSOCIATE?

• Assess clients’ HR and payroll requirements to ensure optimal configuration of the Humi platform
• Facilitate and schedule training sessions, create work-back schedules, guide clients through the Humi setup, troubleshoot issues, and provide ongoing consultation to ensure success in English and French
• Maintain a rotating pipeline of approximately 30 clients, ensuring efficient and successful implementation for all
• Work closely with teams across Support, Client Success, Payroll Services, Technical Support, Product, Risk and Compliance, and Finance to share knowledge and remain up-to-date on Canadian payroll regulations, including Quebec-specific requirements
• Collaborate with the Sales and partnership teams to align on SLAs to guarantee a smooth client transition, and identify opportunities for expanding product adoption
• Maintain a rotating pipeline of approximately 30 clients, ensuring efficient and successful implementation for all
• Regularly review client pipelines to track progress, identify potential roadblocks, and ensure timely delivery of all milestones during weekly 1:1 with your direct manager
• Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders
• Assist with KYC/ KYB processes during the onboarding phase to ensure compliance and smooth client transitions
• Identify opportunities for process optimization and work with internal teams to implement improvements that drive efficiency, improve time-to-value, launch ratio, and client satisfaction
• Address and resolve client issues or concerns promptly, ensuring a high level of satisfaction and minimal disruption to their workflow
• Gather client feedback and collaborate with the Product team to suggest improvements or feature requests based on client needs
• Ensure a smooth client hand-off to Support and Client Success teams

HUMI IS NOW OFFICIALLY PART OF THE EMPLOYMENT HERO FAMILY! DURING THIS TRANSITION, YOU MIGHT NOTICE JOB POSTINGS ON BOTH HUMI’S AND EMPLOYMENT HERO’S CAREER PAGES. THIS IS COMPLETELY NORMAL. FEEL FREE TO EXPLORE BOTH PLATFORMS AND APPLY FOR THE ROLE THAT BEST MATCHES YOUR SKILLS AND EXPERIENCE. WE’RE EXCITED TO SEE YOUR APPLICATION!

At Humi, we are dedicated to fostering a diverse, equitable, and inclusive work environment where everyone feels a sense of belonging. We want you to know that you’re welcome here, no matter who you are. Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, LGBTQ2S+ persons, and others – we’re excited to hear from you. Even if you don’t check every box on the requirements list, don’t sweat it – we believe in potential over perfection! Need any interview accommodations? We’re happy to help! Get in touch and let’s chat.
Please note that all successful candidates will only receive offers through the Humi platform and we do not issue offers outside of our platform. We do not make any offers of employment via social media. Please see our resource library for the best ways to detect fraud and fraudulent activity.
-