Implementation & Client Solution Manager

at  Computershare

A ROLE YOU WILL LOVE

As our Implementation & Client Solutions Manager, you will:

• Lead a High-Performing Team: Mentor and develop your team, fostering a collaborative and results-oriented culture.
• Drive Strategic Initiatives: Shape the future of our implementation solutions by assessing and implementing strategies for offboarding and expanding to new markets.
• Ensure Operational Excellence: Define, implement, and maintain efficient processes and service level agreements.
• Build Strong Client Relationships: Collaborate with clients and stakeholders to understand their needs and deliver exceptional solutions.
• Build Strong Internal Relationships: Collaborate with internal stakeholders including the Business Development, Client Management and IT teams (Data Solutions Group).
• Solve Complex Problems: Address challenges and find innovative solutions to achieve business objectives.
• Stay Ahead of the Curve: Continuously develop your industry knowledge and identify opportunities for improvement.
• Foster a Culture of Risk Management: Identify, assess, and mitigate risks to protect the business.
• Support Business Growth: Contribute to business development initiatives and proactively seek new opportunities.
• Champion Business Continuity: Develop and maintain robust business continuity plans to ensure operational resilience.

WHAT WILL YOU BRING TO THE ROLE?

Industry Knowledge: A strong understanding of our Registry business and its operations.
Proven Leadership Skills: Experience leading and developing high-performing teams.
Strong Communication Skills: The ability to effectively communicate with a diverse range of stakeholders, both verbally and in writing.
Project Management Skills: Experience of managing projects.
Problem-Solving Expertise: A knack for identifying and resolving complex issues.
Technical Proficiency: Familiarity with relevant systems and tools, including MS Office Suite.
Organizational Skills: The ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
A Collaborative Mindset: A team player who can work effectively with colleagues across different functions.
A Detail-Oriented Approach: A commitment to accuracy and attention to detail.