Implementation Consultant

at  Dye Durham

DESCRIPTION

The Implementation Consultant is responsible for understanding our clients needs therefore ensuring the smooth implementation of our systems.

SKILLS, KNOWLEDGE & EXPERTISE

• Ability to handle multiple priorities and remain focused and organised.
• Ability to effectively communicate verbally and in writing.
• Proficiency in Microsoft Office products.
• Understand all the functionality within the various systems.
• Strong administrative skills.
• Previous legal accounts experience.
• Previous training experience.
  Previous use of case management systems advantageous
  Legal Aid knowledge would be advantageous

• Understand all the functionality within the various systems that the team onboard and implement. (Quill).
• Interviewing clients and their staff to understand their business and operational requirements.
• Analysing the information that clients currently use to perform their duties.
• Train clients on all the functionality within the various systems.
• Problem solving of client issues.
• Functional testing of software.
• Assisting with the onboarding process in terms of checking the data once completed by the migrations team and providing all initial training for the client.
• Servicing clients in terms of their requirements of the system.