Implementation Consultant (fluency in European languages required)

at  Clarivate

We are looking for an Implementation Consultant, to join our Implementation Services Team.
Reporting to the ‘Manager, Service Implementation’, the Implementation Consultant provides services to customers such as consulting, system analysis, configuration, (web-)trainings, workshops, implementation assistance and customer guidance as part of a project team led by an ExLibris Project Manager. The Implementation Consultant will take responsibility for full project delivery including project management and execution. The position includes technical aspects as well as an intense consulting part regarding workflows, configuration decisions and migration questions in direct communication with our customers. Ongoing work with different stakeholders within Ex Libris such as Professional Services Teams in other regions, Global Support Teams, Cloud Team or Product Management are also part of the role.
This is an amazing opportunity for someone to work on onboarding our library products. If you have experience with customer consultation and support for post-implementation activities, we would love to speak with you.

ABOUT YOU – EXPERIENCE, EDUCATION, SKILLS, AND ACCOMPLISHMENTS.

• Bachelor’s degree in a related field.
• At least 5 years of experience working in structured libraries or implementing software in a SaaS environment.
• Fluency in English and at least on other European language is required (French preferred).

• Conduct system and data analysis as part of our library software products implementations
• Perform software products configuration based on customer’s requirements
• Interpret and understand customer requirements and workflows and translate into solutions
• Analyze and troubleshoot customer issues and requests
• Provide consulting, guidance, and assistance to customers during the project life cycle to ensure a successful implementation and high customer satisfaction
• Train customers in our products, web-based or via on-site workshops, and provide knowledge transfer and support for workflow and configuration decisions
• Coordinate implementation activities with project managers and others in the Professional Services organization, as well as with other global Clarivate teams
• Carry out post-implementation consulting services to ensure client satisfaction
• Use defined procedures and systems to perform and document implementation tasks
• Contribute to the development and improvement of standard procedures and tools as needed
• Provide project management for small scale projects and take responsibility for the coordination of all project work, project planning, monitoring, tracking, communication, reporting, risk management and escalations.