Implementation Consultant - Singapore

at  Ebas Group

THE COMPANY

EBAS Group is excited to partner with a leading player in the MarTech industry. Our client is at the cutting edge of marketing technology, specialising in advanced omnichannel customer engagement platforms. As a subsidiary of a major multinational corporation, they uniquely combine the vigour of a fast-growing startup with the robust resources of an established corporate entity, offering both agility and stability in their solutions.
The Role
As the Implementation Consultant in Singapore, you will be one of the first members of the post-sales team to engage with new clients. Your main responsibility will be to transition new clients seamlessly from the sales process through provisioning, design, and implementation of their new platform. You’ll play a crucial role in reinforcing the vision of data-driven personalization, ensuring that clients are enabled and empowered to use the platform to its fullest potential.

Qualifications

• Minimum 3 years of experience in SaaS project management and onboarding.
• Project Management qualifications such as Prince2, Agile, or PMP are advantageous.
• Understanding of database structure design, distributed computing concepts, webhooks, and APIs. Knowledge of web technologies like HTML, XML, PHP, JavaScript, and MySQL.
• Experience with SAP CX suite product onboarding and other CRM, ERP, or Marketing Automation platforms.
• Exposure to services consultation in China.
• Familiarity with mobile application development, including Native, React Native, and Flutter.
• General knowledge about database marketing concepts, including list segmentation, RFM, and propensity modelling.MUST be fluent in both English and Cantonese

• Onboarding New Clients: Guide new clients through provisioning, design, and implementing their new platform, ensuring a smooth transition from sales.
• Project Management: Manage multiple parallel projects of varying scales and stages, ensuring timely and effective completion.
• Technical Guidance and Training: Provide clients with technical guidance and training, helping them fully understand their application environment and data.
• Building Client Trust: Foster trust and confidence in the platform, ensuring clients are comfortable and proficient in using the application.
• Quality Assurance: Ensure the quality of deliverables and client satisfaction, facilitating a seamless transition to Customer Success Managers and Support teams.
• Coordination: Work closely with the solution team to ensure custom developments meet standards and client needs.

Attributes

• Consultative Approach: Utilise a consultative approach with strong project management principles to guide clients.
• Excellent Communication: Strong written and verbal communication skills, with fluency in English and Cantonese; proficiency in Mandarin and other Asian languages is a plus.
• Problem-Solving Skills: Ability to provide insightful and effective design recommendations for integration.
• Client-Focused: Dedicated to building strong relationships and ensuring client satisfaction.

Qualifications

• Minimum 3 years of experience in SaaS project management and onboarding.
• Project Management qualifications such as Prince2, Agile, or PMP are advantageous.
• Understanding of database structure design, distributed computing concepts, webhooks, and APIs. Knowledge of web technologies like HTML, XML, PHP, JavaScript, and MySQL.
• Experience with SAP CX suite product onboarding and other CRM, ERP, or Marketing Automation platforms.
• Exposure to services consultation in China.
• Familiarity with mobile application development, including Native, React Native, and Flutter.

• General knowledge about database marketing concepts, including list segmentation, RFM, and propensity modelling.MUST be fluent in both English and Cantonese.