Implementation Coordinator

at  Simpro

First Things First - What We Can Offer You

• Excellent salary and benefits package
• Private health insurance with Vitality
• Company pension scheme
• A generous annual leave entitlement plus a personal leave entitlement
• A discounts and cash back scheme
• A one-off Home Office Allowance
• 24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply)
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Cycle to work scheme via Cyclescheme
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• Simscout referral scheme - earn £££ if you refer a friend to work here
• Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship
• Opportunities for career progression and development
• Casual dress and relaxed office environment
• Check out our website for more about working at Simpro https://www.simprogroup.com/uk/company/careers#positions

The Job
Do you have experience in coordinating and scheduling personnel, with a solid understanding of software adoption processes? Or are you a super organised administrator with fantastic IT and software skills, looking for a change?
If you are interested in expanding your expertise, we would like to get to know you and discuss how you would fit into our implementation team as a crucial member.
Salary: Up to £30,000 depending on experience.

What You’ll Do

• Help support and work towards implementation objectives by liaising with internal and external stakeholders.
• Coordinate internal personnel and contractors, towards flawless execution of implementations.
• Work with management on the planning, availability and allocation of personnel.
• Have an understanding of Implementation Consultants capacity when planning their overall workload.
• Assist, monitor & record the progress/success of implementations and any training activities, by ensuring client documentation is actioned promptly.
• Work with the Sales and Implementation teams to keep customer implementations progressing.
• Identify and escalate any issues to the Implementation and Customer Success Managers.
• Ensure all work orders are updated daily.

What You’ll Bring

• Previous use of Salesforce or similar CRM would be advantageous.
• Organisational skills, along with attention to detail and multi-tasking skills.
• Proven written and verbal communication skills.
• A genuine self-starter who has drive and determination.
• Excellent time management skills, with a sense of urgency when needed.
• Someone motivated by KPIs and targets.
• Analytical and problem solving skills.
• Ensure a positive customer experience during every interaction.

Core values required of all Simpro employees:
We Are One Team
We Own It
We Innovate
We Care
We Have Fun
We Understand
At Simpro we have an open culture and we believe in direct communication and diversity. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Welcome
Welcome to Simpro. We are many nationalities working as one team. We own our innovations as well as our mistakes. We care about our customers and our teammates. Most of all, we have fun.
About Us
Simpro Software is a leading global SaaS company that develops business management cloud solutions for the trades industry. We are passionate about developing innovative technology solutions that empower our users. Our vision is to build a world where field service businesses can thrive!
We currently operate in Australia, New Zealand, the UK, Ireland, the US, Canada and Singapore. We are a progressive and innovative company with exciting expansion plans!
At Simpro we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of gender, ethnicity, religion, age, sexual orientation, disability or any other non-performance factor.
So, if you are a passionate and results driven individual looking to join a fun and progressive organisation, we want to hear from you!

• Help support and work towards implementation objectives by liaising with internal and external stakeholders.
• Coordinate internal personnel and contractors, towards flawless execution of implementations.
• Work with management on the planning, availability and allocation of personnel.
• Have an understanding of Implementation Consultants capacity when planning their overall workload.
• Assist, monitor & record the progress/success of implementations and any training activities, by ensuring client documentation is actioned promptly.
• Work with the Sales and Implementation teams to keep customer implementations progressing.
• Identify and escalate any issues to the Implementation and Customer Success Managers.
• Ensure all work orders are updated daily