Implementation Coordinator

at  Simpro

First Things First - What We Can Offer You

• Hybrid working arrangements
• Ground-breaking parental leave program
• Up to 4 weeks’ annual “Work from Anywhere” benefit
• Second-to-none product training
• Opportunities for growth, development and career progression
• Fun team camaraderie and events
• Paid volunteer leave days
• Public holiday exchange
• Casual dress
• And a range of other fantastic benefits!

The Job
The Implementation Coordinator is responsible for supporting the Implementation team to achieve overall team effectiveness by coordinating and qualifying all sales leads and administration functions related, in accordance with Simpro company guidelines and procedures.

What You’ll Do

• Coordinate and schedule appointments between new clients and implementation consultants.
• Serve as the main point of contact for clients throughout the implementation process, providing timely updates and assistance as needed.
• Collaborate closely with the implementation team to ensure all client requirements are met and expectations are exceeded.
• Manage a high volume of appointments and prioritize tasks effectively to meet deadlines.
• Troubleshoot any scheduling conflicts or issues that may arise, ensuring minimal disruption to the implementation process.
• Maintain accurate records of client interactions and progress, utilizing our CRM system to track and monitor client onboarding.

What You’ll Bring

• Previous experience in a recruitment coordination or a sales coordination/scheduling role is highly desirable.
• Exceptional organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong communication skills, both written and verbal, with the ability to interact confidently with clients and internal teams.
• Detail-oriented mindset with a proactive approach to problem-solving.
• Familiarity with SaaS solutions or software implementation processes is a plus, but not required.

Core values required of all Simpro, AroFlo, & Clockshark employees:
While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo and ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Minority groups are encouraged to apply.
Visit
simprogroup.com/au/company/careers
to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

• Please note, no agencies will be accepted in the recruitment of this role.

Welcome
Welcome to Simpro! Together with ClockShark and AroFlo, we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We’re growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!
About Us
Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises three industry-leading companies, Simpro, AroFlo, and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro and AroFlo provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions.Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making.Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business? Explore our products at
simprogroup.com
,
aroflo.com
and
clockshark.com
.

• Coordinate and schedule appointments between new clients and implementation consultants.
• Serve as the main point of contact for clients throughout the implementation process, providing timely updates and assistance as needed.
• Collaborate closely with the implementation team to ensure all client requirements are met and expectations are exceeded.
• Manage a high volume of appointments and prioritize tasks effectively to meet deadlines.
• Troubleshoot any scheduling conflicts or issues that may arise, ensuring minimal disruption to the implementation process.
• Maintain accurate records of client interactions and progress, utilizing our CRM system to track and monitor client onboarding