Implementation & Delivery Manager - Laboratory Productivity Services M/F/D

at  Agilent Technologies Inc

JOB DESCRIPTION

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us.
As our next Implementation - Delivery Manager, you will be responsible for supporting Agilent CrossLab’s customers needs within our Laboratory Productivity Services - Solutions across the DACH market. This will involve collaborating with pre-sales / sales teams to build balanced delivery models to ensure Agilent are fully addressing the needs of the market with our products and services.

QUALIFICATIONS

We are looking for a motivated individual with the following background:

• Ideally, you hold a University Degree
• Significant experience in Project/Program Management with asset management solutions or similar
• Asset Management experience in the biotechnology/life science industry would be an advantage
• Full proficiency in English. Any proficiency in another European language would be a plus
• Experience with any Project Management Software would be advantage

On a personal level, you have an analytical approach and you enjoy solving complex problem to ensure customer satisfaction. You also have excellent interpersonal - communication skills to get along with internal and external partners, at different levels.

Setting overall program/project plan, budget, structure, schedule, and staffing requirements.

• Translating business objectives into comprehensive implementation work plan covering timeline, resources, dependencies, priorities, risks and achievements.
• Coordinating and assure project execution including time, schedule, budgets and risk management.
• Identifying potential growth and business opportunities with the local sales team
• Taking ownership for improving the partnership between Agilent and our external customers ensuring customers experience Agilent-s outstanding customer service and customer retention within the assigned customer sites.
• Collaborating closely with sub-contractors to assure project deliveries, quality and timeline are met
• Regularly reporting on project status to project team, project sponsors, Agilent and Customer upper management.
• Maintaining project records to ensure all project information is kept and secure

• Supporting the sales cycle and leading the implementation and development of large coordinated Enterprise contract solutions to external customers.
• Developing and implementing processes and tools that are scalable and repeatable across the organisation ready to be deployed at new enterprise services customer facilities

Setting overall program/project plan, budget, structure, schedule, and staffing requirements.

• Translating business objectives into comprehensive implementation work plan covering timeline, resources, dependencies, priorities, risks and achievements.
• Coordinating and assure project execution including time, schedule, budgets and risk management.
• Identifying potential growth and business opportunities with the local sales team
• Taking ownership for improving the partnership between Agilent and our external customers ensuring customers experience Agilent-s outstanding customer service and customer retention within the assigned customer sites.
• Collaborating closely with sub-contractors to assure project deliveries, quality and timeline are met
• Regularly reporting on project status to project team, project sponsors, Agilent and Customer upper management.
• Maintaining project records to ensure all project information is kept and secured

For this role, you will travel to customer site on a regular basis across the DACH region, occasionally needing to travel further afield.