Implementation Engineer

at  Ateliere Creative Technologies

Ateliere Creative Technologies is building the next generation cloud platform to power the production, post-production, distribution and monetization of video content, from the camera to the consumer eye. Ateliere began in 2010 as a content company focused on breaking the industry conventions of bundled linear content (much like today’s Amazon channels). After creating, launching and operating over 400 digital channels, managing over 5 million assets, and distributing to over 25 countries, we realized our key to success was in the technologies we built and now offer as a solution. These products have made us the leader in cloud-based video supply chain solutions. Our transformative platform is built by a team of experts with decades of combined experience at companies such as Amazon, HBO, Netflix and Microsoft.

WHO WE’RE LOOKING FOR

We are looking for highly motivated individuals who are passionate about product configuration and excited to contribute to the production of high quality products in a very competitive market. Excellent problem solving and technical skills are essential. Ideal candidates will be eager to work with a dynamic team of like-minded individuals to help move our product forward.

ROLE DESCRIPTION

As an Implementation Engineer at Ateliere, you will play a critical role in ensuring the successful deployment and integration of our SaaS solutions for our clients. You will work closely with clients, project managers, and the engineering team to understand client requirements, configure our platform to meet those needs, and provide ongoing support during the implementation process. Your technical expertise and customer-focused approach will be key to driving client success and satisfaction. Additionally, you will be responsible for identifying opportunities to enhance our implementation processes by creating accelerators such as templates, scripts, and other tools to increase efficiency.

PROFESSIONAL SERVICES: PRIMARY DUTIES AND RESPONSIBILITIES

• Client Engagement:
• Collaborate with clients to understand their business needs and technical requirements.
• Provide technical guidance and support to clients throughout the implementation process.
• Solution Configuration:
• Configure Ateliere’s SaaS platform to meet client-specific requirements.
• Develop custom scripts and workflows to automate and optimize client processes.
• Ensure seamless integration with client systems and third-party applications.
• Review and advise infrastructure requirements, such as cloud provisioning, virtualization, media storage, database systems, networking, and security.
• Efficiency Improvements:
• Identify and implement opportunities to enhance the efficiency of the implementation process.
• Create accelerators such as templates, scripts, and tools to streamline and speed up implementations.
• Continuously evaluate and refine processes to ensure they are as efficient as possible.
• Testing and Validation:
• Conduct thorough testing of configured solutions to ensure they meet client requirements.
• Assist clients in the user acceptance testing (UAT) process.
• Training and Support:
• Provide training to clients on the use and capabilities of Ateliere’s platform.
• Offer ongoing technical support and troubleshooting during the implementation phase.
• Document implementation processes and create user guides as needed.
• Collaboration and Communication:
• Liaise with the engineering team to relay client feedback and suggest improvements to the platform.
• Participate in regular team meetings to share insights and updates on implementation projects.