Implementation Engineer, LATAM, Remote

at  Fundraise Up

ABOUT US

At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world’s leading non-profit organizations. The UNICEF, Barack Obama, the Alzheimer’s Association, and many others leverage our platform for their online fundraising needs.

SKILLS AND QUALIFICATIONS

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 5+ years of experience in implementation and solutions engineering, technical sales, or a related field at SAAS companies.
• Strong technical skills, with experience in web infrastructure, web analytics, and data management.
• CRM (Salesforce, Hubspot, and other Integration experience).
• Experience with front-end website development (HTML/CSS).
• Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders.
• Proven ability to develop and maintain relationships with customers and internal stakeholders.
• Ability to work in a fast-paced, hyper-growth and dynamic environment.
• Strong problem-solving skills, with the ability to solve complex technical problems creatively.
• Experience working with International (preferably Eastern European) product and back-end teams is a plus.
• Demonstrated ability to architect and communicate the optimal solution to prospects, existing customers, and internal team members.
• Highly proficient in spoken and written English.

ABOUT THE ROLE

We are looking to hire an experienced Implementation Engineer to work alongside our passionate sales and customer success teams. As a Implementation Engineer, you will be responsible for Onboarding and Presales activities including technical software demonstrations, responding to RFPs/RFIs, creating proposals on how to overcome technical problems, creating customized solutions that meet the client’s needs, project managing a new clients’ onboarding process, conducting A/B Tests and providing best practices in order to help the client generate more revenue.
To ensure success as a Implementation Engineer, you should have an excellent understanding of web and marketing systems, CRMs, web infrastructure, web analytics, data management, compliance and integration. Additionally, Solution Engineers are relied upon to work with representatives from varying client-side departments, such as IT, marketing, fundraising, finance and executive teams, so consultative communications skills and patience are a must. Ultimately, a top-notch Implementation Engineer drives success by creating specialized solutions tailor-made to the customer’s needs, thus expediting the onboarding process. An ideal candidate is a problem-solver, autonomous, organized, and motivated individual looking for an opportunity to grow in a fast-paced start-up environment.

KEY RESPONSIBILITIES

• Actively engage in presales and onboarding activities, ensuring successful implementations and customer satisfaction for large complex enterprise clients.
• Work closely with sales and customer success teams to develop strategies to drive revenue growth.
• Collaborate with product teams to ensure customer feedback is incorporated into product development.
• Work closely with other teams, such as Customer Success, Sales, Product and Support to ensure alignment and successful execution of projects.
• Develop and maintain relationships with key customer stakeholders, including C-level executives.
• Ability to manage high-stress situations and work under pressure to deliver results, juggling many active implementations simultaneously.
• Respond to RFPs.
• Lead A/B Tests for customers working with our Analytics team.