Implementation Engineer

at  Specright

Job Title: Implementation Engineer Department: Customer Success
Reports to: Manager, Implementation Engineers
Job Summary: Specright is looking to hire a Technical Implementation Engineer within our Customer Success Team. In this role you will be responsible for managing Customer and Product Implementation configuration including Specright and Salesforce. You will also work hand-in-hand with the Director of Implementation and Implementation Engineering Manager. You will work cross-functionally with teams including Sales, Marketing, Product Management, and Software Engineering. In this role, you will get the chance to work with customers such as Johnson & Johnson, P&G and Caterpillar.

QUALIFICATIONS

• 3+ years experience required, ideally within manufacturing or tech industries
• SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain experience required
• Salesforce.com knowledge preferred but not required
• Be an active learner
• Ability to manage multiple customers’ task prioritization (i.e. holistic approach)
• The desire to dive head first into an early-stage technology environment
• Excellent communication, interpersonal, email and organizational skills
• Attention to detail
• Highly Accountable
• Time management with respect to managing multiple projects at once
• Fast learner, team player, can-do attitude, highly organized, execution-oriented,

problem solver

• Positive and Inquisitive Attitude
• Ability to provide technical solutions for medium to high complexity projects
• Thrives on tackling challenges

• Responsible for the technical solution execution and build of customer solutions and ensuring implementation success for projects in Mid Market to Enterprise
• Define and document solution design, user stories and requirements inclusive of configuration, custom development and data migration
• Work with the Solution Data Architect & Project Manager to define a scope and deliverables for a successful implementation
• Consultant, lead and guide customers with best practices to support customers in business transformation and process optimization as part of a Specright implementation
• Help customers transform their business with SDM technology
• Configure objects, layouts, and workflows in Specright with Salesforce.com admin functions
• Assist with data imports, quality checks, and verification of client data
• Work one-on-one with clients in the following industries: beauty and cosmetics, consumer goods, packaging, food & beverage, wine & spirits, automotive, and chemicals
• Train and mentor new implementation engineers within the team, for product and industry best practice
  Conduct weekly technical training and/or mentorship for the team