Implementation Lead

at  TITAN PMR Ltd

ABOUT US

We are a dynamic company providing cutting-edge PMR software to pharmacies nationwide. As a growing business, we pride ourselves on offering our customers high-quality support and ensuring they get the most out of our innovative systems.

JOB SUMMARY

At TITAN PMR we are seeking dedicated and knowledgeable PMR Implementation Lead. The ideal candidates will manage individual Pharmacy implementation through an established process to Go Live and four weeks beyond.
You will be the first contact for the pharmacy, welcoming them to TITAN PMR and coaching them through the many time-critical tasks involved in the implementation process. You will report on the progress of each pharmacy and will ultimately decide if the pharmacy is ready to Go Live with TITAN PMR.
Most of the work is carried out remotely from home but there will be occasions where you will be required to attend the pharmacy premises in person to provide support and training.
At a high level you will be measured on the number of pharmacies that have implemented TITAN PMR and the satisfaction of customers with the implementation process.

QUALIFICATIONS

• Pharmacy based experience is essential.
• Familiarity with Zendesk ticketing system is advantageous.
• Excellent problem-solving skills with a customer-focused attitude.
• Strong communication skills, both verbal and written.
• Having a driving licence is essential.
  Job Types: Full-time, Permanent
  Pay: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Work from home

Application question(s):

• Please explain your current understanding of what a PMR system is and its purpose ?
• How would you handle a situation where a customer is frustrated or upset due to an ongoing technical issue?

Education:

• GCSE or equivalent (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Remot

Your main activities will be the following:
· Understanding of the pharmacy business, physical environment, their current supply process and services they provide.
· The goal of the pharmacy business and what they want to achieve.
· Communicating the benefits of TITAN PMR initially to the customers and reminding why they have taken on TITAN PMR.
· Coaching pharmacy leads through each of the activities that need to be completed.
· Recording the completion of activities.
· Training on the different aspects of TITAN PMR.
· Troubleshooting and solving pharmacy issues.