Implementation Manager

at  Achievers

ABOUT ACHIEVERS

The “Achievers Employee Experience Platform™” empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!

• Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams.
• Manage all aspects of the implementation project including: facilitating remote working sessions and on occasion traveling onsite with the customer (restrictions permitting), managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices.
• Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing and any potential integrations
• Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption.
• Utilize tracking and reporting tools (Mavenlink, JIRA, Confluence, Salesforce.com, internal documentation) to ensure effective project management approach, knowledge transfer and business continuity.
• Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project.
• Provide input, direction and oversight with departments supporting your implementation projects including Development, Operations, Product and QA, as required.
• Meet or exceed departmental metrics and/or KPIs