Implementation Manager III, OEM

at  RevolutionParts

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we’re actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that’s what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you’re ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

REQUIREMENTS

• High school degree or equivalent, college degree preferred.
• 3+ years of Project Management/Implementation Management experience.
• A proven track record of meeting and exceeding assigned metrics.
• Project management experience.
• E-commerce experience.
• Proficient at excel/sheets.

THE ROLE

We’re looking for a passionate team member who will partner with some of the auto industry’s top dealers and brands to understand their business pain points and goals, and to implement scalable solutions using RevolutionParts’ E-Commerce Platform. The ideal candidate will have previous project management and customer relationship experience, and is passionate about providing an exceptional experience for every customer.
The Implementation Manager II will work with clients to launch their RevolutionParts eCommerce selling channels, including site set up, technical support, and new customer training.

RESPONSIBILITIES

• Work with dealership contacts to launch their RevolutionParts eCommerce selling channels, including site set up, technical support, and new customer training.
• Establish clear direction; set appropriate objectives and workload for a range between 10 - 40 different clients at any given time; lays out work in a well-planned and organized manner; maintains two-way dialogue with clients on work and results; is a clear communicator.
• Use logic and methods to solve technical problems with effective solutions; learn and apply industry, company, product knowledge to solve problems.
• Learn industry best practices, trends, technology, and other information affecting clients’ businesses; can discuss multiple aspects and impacts of issues and see how it may impact future results.
• Lead new client onboarding for Revolution Parts eCommerce solutions. Provides technical and process training supporting domain & channel management configurations.
• Evaluate baseline client’s current state-of-business to measure and pace transitional changes to the RevolutionParts E-Commerce Platform. Defines customer project objectives, engagement protocols and communication plans.
• Primary liaison for client training, technical support, and service delivery during transition.