Implementation Manager RIS Colombia

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position

• Lead and manage the implementation of navify digital solutions, ensuring on-time, within-budget, and according to specifications. Develop project plans, coordinate resources, and track project status.
• Conduct installations of navify solutions, including system integration, validation, and customer training.
• Analyze and resolve errors during system implementation. Perform updates, maintenance, and integration of new analysis systems.
• Provide application and operational support for Roche navify IT solutions. Offer advice on preventive activities and system enhancements.
• Advise customers on service contracts, scope changes, and benefits. Support sales organization with system presentations and reference visits.
• Inform management about sales opportunities, market observations, and competitor activities. Share insights with relevant colleagues.
• Identify areas for process improvement and collaborate with internal teams to enhance navify implementation projects.
• Ensure compliance with regulations and maintain clear communication with stakeholders for smooth project execution and customer satisfaction.
• Stay updated on industry trends and participate in training programs to enhance IT solution and project management skills