Implementation Project Lead-Upgrades

at  ADP

ADP is hiring an Implementation, Project Lead - Upgrades

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about careers in Implementation at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/implementation/
What you’ll do: Responsibilities

Bonus points for these: Preferred Qualifications

• Bachelor’s Degree in Business Administration, Accounting, Marketing, Project Management or equivalent work experience.
• PMP/CPA/PCP Designation an asset.
• Bilingual is an asset

• Responsible for overseeing and coordinating an intact implementation team with the objective to successfully upgrade clients from Paytech legacy products to WFN.
• Work closely internal and external stakeholders create best solutions client and associate experience.
• Creation of project plan milestones in LaunchPad with the goal of average Weeks to Start (WTS) of 10-12 weeks for existing modules and net new modules.
• Escalation to Manager of Record for project delays, client escalations, lapsed deliverables, missed milestones.
• Respond to client enquires and able to provide clients with a comprehensive view of the WFN solution, explaining the key benefits and setting the appropriate expectation relative to the upgrade efforts and timelines.
• Act as the main point of contact for client intact teams and communicate required change management impacts when upgrading to WFN.
• Ability to escalate technical issues that impact workflows and work collaboratively to find solutions in a timely manner.
• Communicate effectively with clients to ensure training and change management is on track to meet the live date.
• Ability to incorporate updates for WFN product releases and process updates and apply to upgrade projects.
• Focus on continuous improvement and identify and solve process gaps that impact the upgrade client experience.

Bonus points for these: Preferred Qualifications

• Bachelor’s Degree in Business Administration, Accounting, Marketing, Project Management or equivalent work experience.
• PMP/CPA/PCP Designation an asset.
• Bilingual is an asset.