Implementation Project Manager

at  Krux Analytics

At Krux, Innovation Happens Together, by being a true partner to our customers, by valuing collaboration and teamwork, and by including a diversity of industry and life experience.
We are seeking an experienced Implementation Project Manager to join our team to drive maximum impact for the business by keeping implementations on track. As an Implementation Project Manager, you will work with the Product, Development, Customer Success and Sales Teams to build out processes that streamline the client onboarding experience and ensure a smooth transition to Krux. You will work with a team that is self-motivated to solve problems, excited to learn and be challenged, and likes to have fun.

• Manage end-to-end implementation projects including planning, resource allocation, timeline management, and risk mitigation
• Act as the primary point of contact for customers providing updates, addressing concerns, and managing expectations
• Facilitate any implementation planning as it relates to travel and itinerary coordination with clients, including field or on-site personnel
• Conduct comprehensive needs assessments to understand customer requirements and tailor implementation plans accordingly
• Proactively identify potential risks and develop strategies to mitigate them
• Diagnose and resolve issues that arise during implementation
• Regularly evaluate current implementation processes to identify bottlenecks, redundancies, and opportunities for improvement
• Provide guidance on change management as it relates to implementation
• Collaborate with cross functional teams, including developers, designers, and quality assurance specialists to ensure seamless execution of projects
• Coordinate communication and information between Product, Development, Customer Success and Sales Teams as needed
• Translate technical requirements into language that is understandable and digestible by different audiences
• Work with product team in communicating all product releases and updates to upsell or increase revenue growth
• Conduct post-implementation reviews to gather feedback, identify areas for improvement and drive continuous process enhancements
• Create process maps, guidelines and templates for implementations based on best practices to be used across the organizatio