Implementation Specialist

at  ACI Learning

JOIN THE ACI LEARNING ADVENTURE!

Our Mission: Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.
We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we’ll shape the future of skill-building and professional growth.
The ACI Team: Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we’re not just a team; we’re a movement in one of the most exciting times in tech.
Purpose-Driven Culture: At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.
Your Opportunity: Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!
ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.
The Implementation Specialist is responsible for managing the implementation of the MyACI Learn platform for all students and oversees administrative and end-user training of the platform for all clients of ACI Learning. This role ensures the new tenants platforms are customized per the contract agreement and training is delivered to our clients.

WHAT YOU’LL DO

• Tailor design considerations and platform configurations based on the specific needs of each client, including user setup, AI chat activation, credential design, interface modifications, and learning pathway adjustments.
• Manage implementation of new clients into the MyACI Learn platform including, but not limited to, platform and user creation and upload, AI chat activation, custom credential design, platform interface design modification, and learning pathway customization.
• Oversee the end-to-end implementation process for new clients on the MyACI platform, ensuring successful platform and user setup, and customization of features and pathways.
• In partnership with Marketing and RevOps, this position will be involved in the design, development, and continuous improvement of various onboarding resources for clients.
• Provide comprehensive training for both administrators and end-users of the MyACI Learn platform to ensure effective utilization and understanding of platform features.
• Work closely with Account Managers to align implementation processes with client requirements and ensure that all client needs are met.
• Identify, troubleshoot, and resolve reported issues.
• Provide Tier 2 technical support for the MyACI platform, addressing complex issues and ensuring client satisfaction.

TO SUCCEED IN THIS ROLE, YOU’LL NEED:

• Ability to work collaboratively with internal teams and clients.
• Strong attention to detail.
• Ability to handle multiple assignments.
• Excellent communication and training skills.
• Excellent Time Management skills
• Strong problem-solving skills and the ability to do technical troubleshooting.
  This job description gives you a snapshot of the key responsibilities and tasks you’ll be taking on. It’s not a contract and doesn’t cover every single detail, but it’s here to give you a good idea of what to expect. Keep in mind, your role might evolve with added duties and performance goals, which could be communicated by management either in writing or during a conversation.