Implementation Specialist (DBN)

at  BET Software

WE WANT YOU:

Are you ready to make a lasting impact and elevate your career? Join BET Software Durban as an Implementation Specialist and become a pivotal part of our technical operations team. In this role, you’ll leverage your technical skills and build strong customer relationships to ensure our software products are seamlessly integrated and provide maximum value. You’ll be at the forefront of installing, configuring, and troubleshooting our software, guiding end users to fully understand and utilize the technology. If you’re passionate about delivering exceptional user experiences and driving success, we want you on our team. Apply now to unleash your potential.

• Understand and troubleshoot company products, services and systems.
• Work with end users to install and customize products to meet business needs.
• Inform end users of product functionalities and solution options.
• Collect and analyze data and make informed recommendations.
• Compile SOP documentation for specific processes and workflows executed within the software.
• Monitor technical performance against agreed service standards across CRMs and other technical platforms.
• Coordinate with vendors to diagnose and repair call center issues.
• Work as a team to apply technology to meet evolving business needs.
• Create and update dialing campaigns, queue maintenance, system updates, enhancements and reports.
• IVR and DNC maintenance.
• Any other ad hoc TIS duties that might be required.