Implementation Specialist

at  HireRight

About HireRight:
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview:
To be responsible for processing the onboarding requests for new customers, as well as performing maintenance tasks for existing customers. To be accountable to ensure proper processes and procedures are followed in accordance with HireRight legal, contracts, and compliance procedures any time an account is created or updated.

Responsibilities:

• Perform set up and maintain customer accounts.
• Partner with Internal departments and customers as needed regarding account setup requirements and to seek assistance or support as necessary.
• Accountable for the account setup processes and regularly contribute to program improvements.
• Troubleshoot setup errors and implement a solution.
• Meet expected SLAs as determined by management and manage all assigned cases to timely completion.
• Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues.
• Provide superior customer service to both internal and external customers.
• Lead or participate in small special projects and provide input, analyze data, and perform needed tasks.

Qualifications:

• High School Diploma required
• High level experience in using HireRight Systems would be desirable.
• College degree preferred
• Minimum of two years related experience preferred.

What do we offer:

• Perform set up and maintain customer accounts.
• Partner with Internal departments and customers as needed regarding account setup requirements and to seek assistance or support as necessary.
• Accountable for the account setup processes and regularly contribute to program improvements.
• Troubleshoot setup errors and implement a solution.
• Meet expected SLAs as determined by management and manage all assigned cases to timely completion.
• Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues.
• Provide superior customer service to both internal and external customers.
• Lead or participate in small special projects and provide input, analyze data, and perform needed tasks