Implementation Specialist (MarianaTek)

at  Xplor

Company Description
Take a seat on the Xplor rocketship and join us as an Onboarding Specialist to help people succeed across the world.
We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they love.
You’ll join our Fitness & Wellbeing vertical where we’ve brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets like the US, Canada, UK, Europe, Japan, Australia and New Zealand.
We offer market-leading software products like Mariana Tek, TrueCoach, Clubware, Resamania and Triib as well as Commerce Accelerating Technologies like Connect (Brandbot) and Insights (Intellihub) to gyms, health clubs, leisure, parks & recreation centers.
Job Description

Reporting into the Onboarding Manager, you’ll help us launch new clients onto our platform, giving every client a seamless experience. This role will lead client contact during the onboarding process and ensure a successful launch onto the Mariana Tek platform. Some of the other responsibilities you’ll have:

• Manage onboarding processes from start to finish.
• Spearhead all client communications.
• Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform.
• Consult clients on technical best practices and advise proposed solutions that fully leverage the Mariana Platform.
• Configure platform settings based on client specifications with high levels of accuracy.
• Create mobile applications for clients by working and communicating with our Engineering team.
• Assist with onboarding process improvements.
• Conduct quality assurance testing of client websites and Mariana Platform configurations.
• Analyze data using Excel to facilitate testing and validate success.

Qualifications

MORE ABOUT US

We’re the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

GOOD TO KNOW

To be considered for employment, you must be legally authorized to work in the location (country) you’re applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
We kindly ask you to apply through our careers portal or external job boards only. Please don’t send your application via email.
To learn more about us and our products, please visit www.xplortechnologies.com/careers.
We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.

• Manage onboarding processes from start to finish.
• Spearhead all client communications.
• Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform.
• Consult clients on technical best practices and advise proposed solutions that fully leverage the Mariana Platform.
• Configure platform settings based on client specifications with high levels of accuracy.
• Create mobile applications for clients by working and communicating with our Engineering team.
• Assist with onboarding process improvements.
• Conduct quality assurance testing of client websites and Mariana Platform configurations.
• Analyze data using Excel to facilitate testing and validate success