Implementation Specialist

at  Paymentus Canada Corporation

SUMMARY/OBJECTIVE

The Implementation Specialist will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for clients during the implementation process.

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent experience/project management certifications preferred
• Background in delivering projects for external customers
• Strong organizational, communications and people skills required
• Ability to work independently and in a team environment
• Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation
• Background in the Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required

ESSENTIAL FUNCTIONS/ RESPONSIBILITIES

• Serve as primary point of contact/driver for project completion with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity.
• Become a product expert, with strong understanding in configurations and data integration
• Work cross functionally internally to solve implementation challenges
• Demonstrate understanding of web based applications, api’s, and data integration
• Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required
• Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
• Maintain ongoing reporting of partner/client status and activities
• Management of multiple complex SAAS projects and implementations
• Ability to proactively troubleshoot and solve problems with limited supervision
• Fosters collaboration and positive team environment

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.