Implementation Specialist - SBS

at  ADP

ADP IS HIRING AN IMPLEMENTATION SPECIALIST

Well, this may be the role for you. Ready to make your mark?
As an Implementation Specialist you’ll help our clients leverage ADP’s exceptional business solutions so they can focus on what matters most to them - growing their business.
Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients towards the best solution for their unique business needs.
To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. As a result, your client satisfaction scores make you proud. Pace should not scare you.
Unlock Your Career Potential: Human Resources at ADP. It’s at the very core of what we do. Whether it’s partnering with associates inside ADP or outside with our clients – you work across all HR disciplines – management, benefits, payroll, risk management and compliance – to deliver your human capital management expertise in an increasingly competitive global marketplace.

• Implement ADP’s solutions for clients, following ADP guidelines, and in accordance with client expectations
• Responsible for all aspects of project, including analysis, configuration, validation and problem solving.
• Apply industry and product knowledge to optimize system configurations and product upgrades
• Implement successful new business conversions to ADP platform and ensuring a high degree of client satisfaction while maintaining high productivity
• Provide regular implementation status reports to stakeholders, highlighting critical issues for management and overall status of project
• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
• Ensure accuracy of all aspects of client set up
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

TO SUCCEED IN THIS ROLE: Requirements

• Minimum 3-5 years’ experience in payroll capacity
• Strong MS Office Skills (Word/Excel) required
• Project management knowledge
• General knowledge of operating systems and internet concepts
• Effective communication skills
• Ability to collaborate & work effectively within cross functional teams
• Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.