Implementation Specialist / Technical Support

at  QT9 Software Inc

Description:
QT9 Software, Inc. is seeking an Implementation Specialist/Technical Support professional to complete our SaaS team. This individual trains, implements, and supports our customers on QMS software products both on-site and virtually. If you have strong people skills, presentation skills, and are a self-motivated, quick learner, please read on.
QT9 is a hidden gem that is built upon hard work, professional development, and fun! You can read more about us at https://qt9qms.com/about-irl

Requirements:

• Bachelor’s Degree in Business or Computer Science or related on-the-job experience
• Demonstrated experience providing effective, engaging training
• Clear verbal and written communication skills.
• MS Office proficiency, especially Word & Excel
• Very good understanding of Microsoft Windows and various web browsers (Chrome/Edge/IE/Safari/Firefox)
• Good understanding of database driven and web-based applications
• Effective time management skills
• Ability to learn new technologies quickly
• Problem solver with ability to create “outside the box” solutions
• Travel as needed (company-paid

• Troubleshoot, investigate, document, and answer customers’ Tier 1 support requests
• Communicate with staff and customers regarding software issues
• Identify customers’ processes and requirements in order to provide advice during implementation
• Train customers on product and guide them on implementation/start-up tasks
• Onboard new customers onto our software platform
• Import customer data
• Install and configure solutions for on-premises customers
• Track and manage customers’ implementation and training status
• Help create and maintain documentation including reference tools, customer guides, and implementation/start-up curriculum
• Assist with creating and delivering training webinars
• Other duties as assigned

Requirements:

• Bachelor’s Degree in Business or Computer Science or related on-the-job experience
• Demonstrated experience providing effective, engaging training
• Clear verbal and written communication skills.
• MS Office proficiency, especially Word & Excel
• Very good understanding of Microsoft Windows and various web browsers (Chrome/Edge/IE/Safari/Firefox)
• Good understanding of database driven and web-based applications
• Effective time management skills
• Ability to learn new technologies quickly
• Problem solver with ability to create “outside the box” solutions
• Travel as needed (company-paid)