Implementation Success Analyst

at  Qventus

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
Our success in rapid scale across the globe is backed by some of the world’s leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.
As an Implementation Success Analyst at Qventus, you will play a vital role in identifying, mitigating, and resolving risks to maintain project timelines, ensuring that key stakeholders are aligned. Your analytical acumen and commitment to customer success, particularly in assisting ISMs with technical and operational tasks, will be crucial for efficient and timely product delivery.
The Implementation Success Analyst is responsible for supporting the seamless delivery of technical features and operational functions within a deployment. You will be accountable for ensuring these responsibilities are met, thereby playing a crucial role in the overall success of our implementations.

• Monitor and aid in the management of the project timeline for deployments focusing on ensuring key internal and external assigned deliverables are being completed on time.
• Collaborate cross functionally with Implementation Success Managers, Customer Success Managers, Data Integration Specialists, Data Engineering and Product Specialists throughout each deployment to aid in the implementation of solutions that deliver client value.
• Leverage EHR functional expertise to create documentation and communications that assist with buy-in from core users around workflows and tool adoption
• Provide project insight to assist the ISMs from internal project kickoff to go-live
• Identify and mitigate risks and advise ISMs on project opportunities and risks, driving any issues to resolution.
• Address operational and technical challenges, ensuring successful and timely rollouts.
• Distribute, track and follow up on project deliverables to ensure all assignees are completing tasks on time
• Create high-quality executive level deliverables at an accelerated pace throughout the implementation
• Coordinate cross-functional internal work and represent assigned accounts during work prioritization efforts
• Contribute to team efficiency with an eye for continuous improvement across work methodologies, deliverables, measurable KPIs and other outputs