Implementation Support Specialist

at  JPMorgan Chase Co

JOB SUMMARY:

As an Implementation Specialist you will manage Client Requests for Treasury Service product modifications and deletions for Demand Deposit Account, International Demand Deposit Account and other account types across WHEM, EMEA, and APAC. You need to be transparent to the Client, who will continue to communicate requests to Sales, Service and/or Implementation Support.
As an Implementation Specialist you will document the request in Deal Manager and if there are any clarification/requirements needed. You will convey this to Service or Sales who will work with the client to complete such requisite for the request to be implemented.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Bachelor’s degree.
• Excellent problem-solving skills in order to identify, understand and address operational and technical issues.
• Good problem-solving skills and can articulate clear and workable solutions
• Ability to be flexible, follow tight deadlines, organize, and prioritize work
• Builds/promotes a client/customer centered organization.
• Promotes partnership; encourages collaboration, information sharing and discussion to break down silos

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Proactive in displaying these skills and developing solutions.
• Being proactive, and the ability to work in a high-pressure environment with time-critical deliveries
• Escalates issues and concerns in a timely manner with management.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• You will be the central point of contact and escalation for in-country Implementation Support team members
• You will receive treasury service maintenance and account closing requests via Deal Manager or mailbox from client service in which there will be a need to raise a deal manager request.
• You need to ensure the delivery of maintenance activity to be completed within established service level agreements.
• You will reach out to Product Manager/Service to determine the risk rating and procedures of requests which are not on Risk Matrix.
• You will oversee inspections/audits of completed implementations
• You will check to ensure rush requests are processed with a sense of urgency, requests for clients identified on the Sensitive Client list are assigned to seasoned associates for processing, being modified of special processing requirements if indicated and “Unable to Offshore” client requests are assigned
• You will coordinate with the management team of any problems that negatively impacted a client.