Implementations Manager

at  Fispan

OUR BUSINESS

FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by respected and renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world’s Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase.With our rapid growth and global expansion, we are looking for dynamic and passionate individuals to join our team and inclusive culture. FISPAN recognizes that the differences in each of us is what makes FISPAN a different kind of business. Being a Vancouver based start-up, our modern and scenic office is located in downtown’s historic Marine Building.

PREFERRED REQUIREMENTS

• Experience with Project Management tools such as GuideCX
• Experience with Payments and API Integrations
• Experience with Accounting Systems

• Project Planning and Execution
• Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues
• Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
• Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans
• Develop repeatable and scalable processes to improve project quality and delivery
• Manage several concurrent projects of differing sizes and complexity
• Build and maintain effective partnerships with key cross-functional leads
• Act as the point of contact in managing all planning and implementations through heavy engagement with the client
• Coordinate and report on implementations timelines, tasks, deliverables, and status’ with both internal and client project teams
• Implementation of Bank Onboards
• Post contract overview sessions and communication workflow mapping
• Build the customer support process and supporting training material and articles
• Contribute to the internal knowledge base so you can share lessons learned with other resources
• Stay up to date on product knowledge and the functionality of product features
• Monitor and Control of Processes and Project
• Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to for internal and external parties
• Maintains an awareness of internal processes and practices to influence the success of programs and initiatives.
• Updates project timelines as tasks complete, tracking progress against milestones and highlighting where items are starting to slip
• Develop repeatable and scalable processes to improve project quality and delivery
• Monitor and contribute on project tasks and hours to recognize maximum revenue each month
• Maintain alignment with Finance and Accounting in order to build on revenue recognition best practices
• Share product feedback with Product and Engineering teams to help improve the product
• Gather, document and verify customer solution requirements using detailed meeting notes, checklists & intake forms