IMS Claims –Client Service Specialist, Associate 1

at  State Street

Job Description
Who we are looking for?
You! You will be the brains behind our work. Are you ready to bring your knowledge from the classroom to a world leading recognized brand? We are looking for newly qualified graduates from all disciplines to take up opportunities across a number of departments in State Street. We will equip you with the knowledge and training that you need to play a valuable role on your team and develop a long term career with us here in State Street. We recruit year round across our enterprise.
Why this role is important to us
The team you will be joining is a newly established department Investment Manager Services (IMS) in Gdansk, Poland we are looking for a Senior Claims Specialist, who will be supporting us in investigation and resolution of the incoming claims. Within this role we closely cooperate with various departments to establish the final responsibility and compensation amount
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

• Initiation, analysis and resolution of claims
• Maintaining claims tracking application with research results, communication notes and supporting documentation
• Work with internal and external parties to establish claim resolution
• Negotiate resolution of outstanding claims
• Build and maintain effective relationships with custodians, brokers, and IMS operations teams
• Effective escalation to management when needed
• Supervising and reviewing status reports for senior management
• Verifying records prepared by Associate 1 with regards to quality and required details

What we value

These skills will help you succeed in this role:

• University/College degree in Finance, Economics or related areas of study
• Strong attention to details and analytical skills
• Curiosity and persistence
• Strong organizational and communications skills
• Self-motivated with ability to take ownership of issues
• Ability to manage multiple priorities and deadlines
• Fluency in English required

What We Offer

• Permanent contract of employment from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold medical package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Employee savings plan
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Technical or leadership career pathway

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
State Street’s Speak Up Lin

What you will be responsible for

• Initiation, analysis and resolution of claims
• Maintaining claims tracking application with research results, communication notes and supporting documentation
• Work with internal and external parties to establish claim resolution
• Negotiate resolution of outstanding claims
• Build and maintain effective relationships with custodians, brokers, and IMS operations teams
• Effective escalation to management when needed
• Supervising and reviewing status reports for senior management
• Verifying records prepared by Associate 1 with regards to quality and required detail

These skills will help you succeed in this role:

• University/College degree in Finance, Economics or related areas of study
• Strong attention to details and analytical skills
• Curiosity and persistence
• Strong organizational and communications skills
• Self-motivated with ability to take ownership of issues
• Ability to manage multiple priorities and deadlines
• Fluency in English require