In Home Technician

at  Rogers Communications

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We’re seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you’re ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

WHO WE’RE LOOKING FOR

We are looking for an In Home Technician - in Thunder Bay to be a part of our team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone to keep Canadians connected to the people and things that matter most.
Are you up for the challenge and the fun? If so, consider the following opportunity:

WHAT YOU’LL DO:

• Installation of Rogers Ignite products and services including internet, home phone, TV/streaming and smart home monitoring.
• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer and how to get the best experience with their services.
• Inform customers of enhanced company products to secure increased sales.
• Complete company documentation pertaining to calls in accordance with the department processes and standards.
• Complete all assigned projects within established time parameters and standards.

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position’s duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.
Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 1635 Paquette Road (7778), Thunder Bay, ON
Travel Requirements: Up to 10%
Posting Category/Function: Field Operations & Installation
Requisition ID: 308456
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Customer Experienc