In House Marketing Representative

at  Hilton Grand Vacations

Do you love talking to people? Are you interested in helping them create memories? Come work for the best vacation ownership resort!
There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
As a Marketing Representative In House you would be responsible for receiving pre arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, RCI exchangers, renters and marketing identified customers staying on property. Calls will be made to these assigned leads before they arrive offering customer/marketing services and inviting all arrivals that are eligible on a qualified timeshare sales presentation during their stay.
You would provide customer services to all guests projecting a professional company image. After the guests check in you will conduct in room calls to owners, renters and exchanges to book them on a presentation if they were not collected at face to face at check in.

You will be responsible for following up and providing customer service.

• Champion Hilton quality customer care culture throughout all Marketing channels.
• Handle personal workloads and update reports accordingly.
• Distribute only HGV authorized information, collateral, and materials.
• Maintain location operating standards.
• Follow gifting procedures.
• Support guest and concierge service.
• Assist with tour or marketing related issues.
• Communicate guest needs to resort operations and support a positive guest experience.
• Confirm appointments with guests to ensure tour reservations and improve show rate.
• Responsible for ensuring all marketing initiatives are being delivered.
• Build and cultivate a team environment.

Qualifications

You will be responsible for following up and providing customer service.

• Champion Hilton quality customer care culture throughout all Marketing channels.
• Handle personal workloads and update reports accordingly.
• Distribute only HGV authorized information, collateral, and materials.
• Maintain location operating standards.
• Follow gifting procedures.
• Support guest and concierge service.
• Assist with tour or marketing related issues.
• Communicate guest needs to resort operations and support a positive guest experience.
• Confirm appointments with guests to ensure tour reservations and improve show rate.
• Responsible for ensuring all marketing initiatives are being delivered.
• Build and cultivate a team environment

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Must be available to work weekends, holidays, mornings, nights, and any other days/ hours as required per business needs.
• Carries out all reasonable requests by management.
• Requires intermediate Microsoft Office & Operating system knowledge