In-Office PSP Support Manager

at  Sentrex Health Solutions Inc

Position Type: Part Time (up to 25 hours per week)
Department: Patient Support Programs
Work Location: Antigonish, Nova Scotia
Work Arrangement: 100% On-Site
Work Hours: Standard Business Hours, Monday to Friday
Travel Required: No
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

WHAT YOU NEED TO ENSURE YOU ARE SET UP FOR SUCCESS:

• Licensed LPN and/or a bachelor’s degree in a health-related field
• Experience in Ophthalmology is an asset
• Able to work autonomously with little supervision, seeking information for HCPs as required
• Experience in a clinical setting is an asset
• Experience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an asset
• Knowledge of private and public reimbursement structure, systems, and the process is an asset
• Excellent verbal and written communication skills in English.
• Strong analytical skills including interpretation of regulation and legislation
• Advanced knowledge of the pharmaceutical distribution industry
• Excellent customer service, problem-solving, and conflict resolution skills
• Effective interpersonal skills
• Typing skills and ability to be a strong functional user of various computer-based programs

A DAY IN THE LIFE (WHAT YOU WILL DO HERE):

• Responsible for the timely enrollment of the patient into the Patient Support Program.
• Collaborate with the patient, insurer, and physician regarding the documentation necessary for maximal reimbursement coverage, including the completion and submission of special authorization forms and supporting escalations as required.
• Reviews the patient status and assists the prescribing physician in preparing documentation for public or private coverage by reviewing patient charts and assessing previous therapies and tests.
• Provides therapy guidelines/education on the program to manage patient and physician expectations.
• Tracks and manages the inventory of all patient support program doses.
• Ensures patient services are coordinated and completed on time resulting in quick and continued access to therapy.
• Reports Adverse Events/Severe Adverse Events (AE/SAEs) within twenty-four hours of receipt following approved SOPs.
• Updates the PSP program as needed regarding patient and clinic information.
• Acts as a liaison and provides ongoing feedback to the Supervisor as it pertains to the quality of services, training, and other areas of importance.
• Identifies obstacles to obtaining coverage and channels this information to the Supervisor.
• Completes all relevant reports (timesheets, activities, etc.) as per specified timelines and as per required standards.
• Additional duties as requested by the Manager and/or clinic.