In Room Dining Order Taker

at  Fairmont

Company Description
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• One (1) year or more of food & beverage In Room Dining order taking experience, preferably in a luxury hotel or fine dining setting
• Organized and detail-oriented
• Possess a proven track record for guest satisfaction
• Possess a strong sense of urgency
• Displays a pleasant and cheerful disposition
• Maintain a high level of integrity
• Displays a confidant and professional appearance at all times and always meets company grooming standards
• Demonstrates strong attention to detail and ability to meet deadlines
• Adapts in difficult situations, problem solves and makes decisions when necessary
• Shows eagerness and capacity to learn
• Able to work flexible hours, weekends, and holidays
  Additional Information

• Consistently offer professional, friendly and engaging service
• To provide the highest quality service to all guests at all times, by instilling the company philosophy.
• Answer questions on menu selections, and check with kitchen staff when necessary
• Answer guest questions or concerns
• Place and log call back for IRD order
• Notify guests and management of delays in service and delivery
• Communicate additional meal requirements, allergies, dietary needs and special requests to the kitchen. Servers and server assistant
• Maintain a clean work area throughout the day
• Record transaction in POS at the time of order
• Complete any necessary opening and closing paperwork and sidework duties required
• Process all payment methods
• Develop and maintain a positive working relationship with others, and support the team to reach common goals
• Speak with others using clear and professional language, and answer the phones using appropriate etiquette in accordance with company standards
• Coordinates the pick-up and removal of all dirty trays
• Assist with Refreshment Center inventory
• Coordinates amenity deliveries
• Performs other related duties as assigned
  Qualifications