In-Room-Dining Supervisor

at  Powerscourt Hotel

ABOUT THE ROLE:

Overseeing the activities of the outlet staff, expediting guests orders as needed, and maintaining good working relationships with co-workers. Ultimately, a top-performing Supervisor should be able to achieve exceptional customer service and ensure that guests have a pleasant experience. Supervisors oversee all restaurant, lobby lounge, pub, banqueting operations to ensure that it runs smoothly.
Entry level management position that is responsible for supporting and managing the daily operations in the department.

DUTIES & RESPONSIBILITIES

• Ensure all hotel standards are always kept
• Delegates tasks to line staff
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Monitoring the restaurant’s cash flow , follow proper cash handling protocol and settling outstanding bills.
• Promote the best possible experience for our guests and ensure guest satisfaction
• Ensure that all checklists, requisitions, and proper opening and closing duties are completed for each shift.
• Ensure that all steps of service, policies and procedures outlined in the Employee Manual are followed on a daily basis.
• Learn and utilize the current Point of Sales system, Lightspeed.
• Train, guide, and coach team members
• Ensure cleanliness is maintained throughout and recorded accordingly
• Supervise and guideline staff
• Other duties as required