In Room Dining Supervisor

at  The Grand York

JOB DESCRIPTION

As a In Room Dining Supervisor, you’ll deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guesrts and ensure they have a great experience. You’ll be attentive to our guests needs from the moment they arrive, make recommendations and, serve accurately and efficently. Your role will be fully focused within the In Room Dining team, ensuring all our guests are tended to without even leaving the comfort of their bedroom.

ABOUT US

The Grand is York’s only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Victorian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the ‘Hotel of the Year’ Catey and we are also absolutely delighted to be named in The Sunday Times top 100 ‘Best Places to Work 2023’.
Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2022 award for Best Afternoon Tea. In addition to this, our fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to an atmospheric Spa, stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.
Our vision is to be the UK’s most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment.

Our team are the heart and sole of The Grand, without them The Grand is just a beautiful building. We pride ourselves on the warmth of our Yorkshire welcome that each one of our guests receive.

As a Supervisor in In Room Dining, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Supervisor will include but not be limited to:

• Deliver an exceptional level of service through a relaxed and profesional approach
• Passing on excellent product knowledge of all Food & Beverage
• Work as part of the team, help-out your fellow team members where necessary
• Encourage the highest standards across all areas (customer service, hygiene, health and safety)
• Complete opening and closing duties, re-stock as required
• Accurately record and coordinate all orders
• Set trolleys and trays according to orders and standards
• Ensure clear communication with the kitchen and other associates
• Ability to understand guest needs
• Ability to handle guest feedback
• Ensure that hot food is maintained and delivered hot, and all cold items delivered cold
• Ensure that trolleys and trays are promptly removed from our guest’s rooms and corridors
• Inspect, plan and ensure that all equipment is kept cleane and orgonised
• Team-orientated
• Have a professional appearance at all time