In-Service Support Engineer

at  Ultra Maritime

Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World’s Navies.
Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe.
As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our ‘five-eyes’ Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed.
We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems.
Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide!
Flexible Working
At Ultra Maritime, we understand that your personal life is just as important as your professional one. That’s why we support and promote flexible working arrangements where possible. Whether you prefer a hybrid model, working remotely, or the structure of being on-site, we will support you as best as we can.
Embrace the freedom to shape your work hours according to your needs, whether it’s part-time, compressed hours, or a unique arrangement that suits your lifestyle.
Loudwater, Greenford, and Weymouth exclusively offer a 9-day fortnight working pattern, offering extended weekends every other week, granting you more time to pursue your passions. And that’s not all – we provide flexible start and finish times, as well as Time off in Lieu (TOIL) for up to 1 day per calendar month which tie in with our Values of Integrity, Transparency and Alignment. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.
Job Description

Working as part of a customer facing team that supports our sonar systems and other defence equipment In-Service, your responsibilities will include:

• The delivery of our In-Service support obligations, working closely with the Project Manager, Project Engineering Lead, System Design Authority and our customers and users
• Providing a proactive response to emerging technical issues, including customer fault reports and technical queries
• Working closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable
• Diagnosing electrical and mechanical faults on equipment from remote, and on customer sites where required
• Monitoring system performance, supporting root cause analysis of faults and seeking opportunities to improve the in-service delivery performance of our products
• Supporting the implementation of programmes of inspection and preventative maintenance
• Ensuring that customer equipment remains safe and suitable for continued service
• Cooperating with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing
• Maintaining Integrated Logistics Support documentation and Implementing change requests as required
• Highlighting resource conflicts or constraints to project engineering management
• Embracing Engineering best practices and processes to enhance engineering excellence and promote continuous improvement.
• Supporting the obsolescence strategies for a product line.

Skills, Qualification and Experience

A dynamic, professional engineer with experience within a high technology or regulated industry, you will have:

• A higher diploma or bachelor’s degree in a Science, Technology, Engineering, or related disciplines. Newly qualified personnel will be considered.
• Experience in engineering in any phase of the engineering lifecycle.
• Demonstrate the capability and willingness to execute support tasks on engineering projects.
• Conducted technical diagnostics on systems and equipment.
• Examples of times when you have worked under tight time constraints, in challenging contexts.
• A background working with maritime equipment would be a bonus.

Personal Attributes

A detail-oriented problem solver, with a passion for supporting the customer, you will:

• Display good interpersonal skills with a talent for building rapport with a broad range of internal and external customers from diverse backgrounds.
• Possess good self, task and organisational management skills.
• Take personal responsibility for the quality and timeliness of your work, management, and technical decisions.
• Demonstrate good people and stakeholder management skills, report writing and attention to detail.
• Cooperate well with others to achieve outstanding outcomes.
• Hold or be capable of achieving Security Clearance (SC) or higher with no caveats.
• Possess or look to hold a full driving licence. This role is office based with occasional travel across Ultra sites and to customer and supplier locations.

Benefits on offer:

• Optional 9 day fortnight

• The delivery of our In-Service support obligations, working closely with the Project Manager, Project Engineering Lead, System Design Authority and our customers and users
• Providing a proactive response to emerging technical issues, including customer fault reports and technical queries
• Working closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable
• Diagnosing electrical and mechanical faults on equipment from remote, and on customer sites where required
• Monitoring system performance, supporting root cause analysis of faults and seeking opportunities to improve the in-service delivery performance of our products
• Supporting the implementation of programmes of inspection and preventative maintenance
• Ensuring that customer equipment remains safe and suitable for continued service
• Cooperating with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing
• Maintaining Integrated Logistics Support documentation and Implementing change requests as required
• Highlighting resource conflicts or constraints to project engineering management
• Embracing Engineering best practices and processes to enhance engineering excellence and promote continuous improvement.
• Supporting the obsolescence strategies for a product line