In Store Customer Experience Specialist - Boutique Roma

at  Herms Paris

In Store Customer Experience Specialist - Boutique Roma
At a glance
Job Category
Sales development & Retail Support - Customer Services
Years of Experience
Minimum 1 year
Contract Type
Unlimited contract
Job Schedule
Full time
Locations

Store - Roma
Legal Employer
Hermès Italie SpA
Posting Date
01/15/2025, 11:27 AM
About the team
Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant’Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.
Details of the job

MAIN RESPONSABILITIES

• Embody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude and passion;
• Monitor appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience;
• Oversee and update the store calendar of events and appointments;
• Handle aftersales requests and delivery services;
• Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;
• Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage.

The In Store Customer Experience Specialist is in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers.