Inbound Banking Customer Service Advisor

at  Nationwide Building Society

On behalf of Nationwide, AMS are seeking for Inbound Banking Customer Service Advisors for a 12 month contract.
We’re looking for Advisors to join our team. We’re offering an £13.50 hourly rate, working between 8am - 8pm Monday to Sunday.

ABOUT YOU

If you’ve got a customer service background, if you’re a confident communicator and looking to take on a new challenge, this could be just the job for you. You’ll also be comfortable using a computer or laptop.
You don’t need financial services experience, you’ll be fully trained. What’s important is that you want to get things right for our members and leave them smiling. And we’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because we want our employees to reflect the diversity of our members, and thrive in an inclusive environment.

• Bring your enthusiasm for helping and we’ll give you full training before you take a single call. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues.
• Handling a range of inbound calls, you’ll play a central role when it comes to supporting our members. We’re a building society not a bank, so our customers are members of our Society. Their needs are at the heart of everything we do.
• If you thrive on a challenge, we are the place for you! You will speak to upwards of 60 members a day.
• You could be guiding them through online banking or discussing our range of products and services, adapting your style to suit each customer, and making sure they get the outcome that’s right for them.