Inbound Customer Service Advisor

at  Nationwide

Nationwide is the world’s largest building society. With over 15 million Customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our Customers who have their current account, mortgage, or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.
You will be working 35 hours per week, between the hours of 8am-8pm, Monday to Sunday, with shift patterns typically based on a 3-week rotation of early, mid and late shifts. You will also need to be available to work weekends and bank holidays.

The start date will be 24th February and based at Swindon offices.

• You will be required onsite for the first 4 weeks during your initial training
• Following the first 4 weeks, you will spend at least two days per week onsite
• Due to the structured training programme, no holiday can be taken within the first 6 weeks of your start date

WHAT MAKES US DIFFERENT

At Nationwide we help you build a career, not just a job. There are so many ways that you can develop, progress, and contribute to our success from learning and growing. From being open to trying new things through secondments or taking on a different or broader role which develops new skills. Many of our contact centre colleagues progress into other roles, taking their new skills to support our customers in the moments the matter most to them. When you push for high performance - from yourself and those around you - you thrive at Nationwide.

Our Customer First behaviours are all about putting Customers at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our Customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our Customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

• Navigating the dynamic world of banking, providing expert guidance and support to Customers
• Solving complex financial queries, turning challenges into opportunities for Customer satisfaction, ensuring every call is a chance to showcase your banking prowess
• Building meaningful relationships with Customers, becoming their trusted support in the labyrinth of financial services
• Thrive in a fast-paced environment where your decisions can make a real difference in people’s financial lives
• Experiencing the thrill of working in a sector that’s constantly evolving, with new technologies and trends to conquer, allowing you to stay ahead of the curve by mastering the latest banking products and regulations
• Embracing the challenge of meeting our goals, with the satisfaction of knowing you’re helping to shape the future of banking