Inbound Customer Service Specialist Permanent Work From Home Available

at  Optima Communications International Inc

QUALIFICATIONS:

• Minimum 3- 6 months customer service experience
• High School Diploma
• Strong communication skills
• Genuine eagerness to help customers with care, professionalism and diplomacy
• Exceptionally polite, friendly and courteous
• Demonstrate good listening skills to help customers with their concerns while maintaining composure at all times
• Strong work ethic and positive attitude with excellent interpersonal skills that allows others to work effectively and productively within a diverse environment
• Ability to effectively communicate both verbally and typing with attention to detail
• Proven ability for data entry and typing skill with minimum 35 WPM
• Ability to efficiently multi-task
• Previous experience in utility or communications industry is not required but is an asset.

Work From Home Requirements:

• Quiet, dedicated room free of background noise
• Ability to connect the computer from a router - wireless preferred
• Windows PC recommended
• Operating System: Windows 10
• Full, standard sized keyboard with Function Keys (F1-F12) and a number pad
• Two monitors if available
• Webcam - for training and coaching purposes
• Headset provided (microphone and headset)
• Unlimited high-speed internet
• Unlimited Canada wide long-distance calling/cellphone calling plan
• Ability to provide your own ethernet cable

DESCRIPTION:

Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound customer service. Key responsibilities including, bill explanation, account maintenance and collections. As a member of our team, Specialists occasionally assist in the selection, training, development, coaching, and performance of team members to provide customers with superior customer service experience.
If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers for some of Canada’s largest Utility providers.
The successful candidate will possess the unique combination of rapport-building, presentation skills and experience required to quickly gather data, identify specific needs of potential customers and inform them and/or perform the necessary steps to ensure good account standings.

ABOUT US:

Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our client’s and their business.

Please refer the Job description for details