Inbound Sales Agent-Andover

at  Pure Cremation

Salary: Basic Salary of £27,976.05 with OTE of £33,000.00 via our uncapped commission scheme.
Hours: 37.5 hours per week with half an hour unpaid lunchbreak, over 5 days working week..

KEY SKILLS REQUIRED:

• Communication – Possess a professional telephone manner with proven experience in dealing with older customers. Have excellent listening and communication skills to be able to answer customer questions, and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
• Productivity - Be results driven with the ability to work towards KPI’s set on production, quality and customer service skills.
• Accuracy – Must have the ability to record information in an accurate way and ensure that all processes and procedures are adhered to in a methodical and compliant way.
• IT Skills – computer literacy and knowledge of MS Office.
• Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.

• To answer inbound sales calls to customers who have enquired through various marketing channels about our direct cremation plans with the objective of answering any queries regarding the plans and setting up sales. Calls are to be answered in line with the Company’s process and FCA regulations.
• To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.