Inbound Sales Representative

at  GBS Group

Location: Remote - Anywhere in LATAM
Job Type: Full-Time - Contractor
Compensation: Base: USD 2,000/month + incentives and sales commissions
To be considered for this position you must have an advanced level of English & Spanish.

QUALIFICATIONS:

• Advanced level of English & Spanish
• Proven work experience as a Sales Representative = 2+ years of experience as a Sales Representative
• A multitasker and problem solver with confidence and a positive attitude.
• Demonstrated leadership skills and professionalism at all times.
• Extraordinary interpersonal and problem-solving skills
• Google Workspace (Gmail, Google Doc and Sheets)
• Intermediate Microsoft Office skills (Outlook, Word, Excel, and PowerPoint)
• Bachelor’s Degree, not required but preferred

SKILLS:

• Communication Skills: Able to adapt different communication styles, tailoring and anticipating lead needs effectively. Ability to speak and write clearly and informatively, listen and get clarification, and respond well to questions while at the same time demonstrating genuine interest in helping the lead achieve their goals.
• Sales Skills: Clients’ interests are treated as the top priority, high engagement with leads that translates to a higher conversion rate. Ability to empathize with the lead or existing client and make them feel at ease that their concerns will be addressed to the best of our ability.
• Interpersonal Skills: Knowledge in solving conflicts, maintaining confidentiality, active listening, remaining open to others’ ideas, empathy, and emotional intelligence
• Relationship Building Skills: Ability to make leads and existing clients feel comfortable and they are being served according to their needs, reaching and exceeding their expectations, therefore there will be a future business with them.
• Sales Tool Skills: Knowledge in utilizing the CRM and other sales tools to the best of its ability. Keeping data/information updated. Ability to quickly adapt to new tools, training, improvements and technologies. to improve the company’s efficiency.

ABOUT THE ROLE:

At GBS Group, we take pride in serving our clients with their interests as our top priority. As an Inbound Sales Representative at GBS Group, you are tasked with the endeavor of being the driving force behind our clients’ success. Your focus is understanding our clients’ needs and offering a solution within the scope of our services. This entails prioritizing the client over the product you are trying to sell. In this role, you’ll guarantee that meaningful relationships with our clients are forged by understanding their unique challenges and aspirations, and by delivering solutions that empower them to thrive in their business landscape. You will not only be confident when explaining our services, but most importantly, you will be an outstanding listener. During inbound interactions, actively listen to comprehend and address customer queries while in outbound efforts, adopt a proactive, customer-centric approach to identify their distinct challenges. Your overarching goal is to prioritize building connections, emphasizing trust and understanding to foster successful, mutually beneficial relationships.

KEY RESPONSIBILITIES:

• Present, promote and sell GBS Group services using solid arguments to prospective customers.
• Prepare and follow-up on proposals/quotes sent to prospects.
• Ensure that cross-selling efforts are being made. Thus, following up with one business unit client that might be interested in other business unit’s services.
• Maintain accurate records in the CRM, with detailed information on customer contacts.
• Establish, develop and maintain positive business and customer relationships.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Use evaluation tools and clients’ experiences to improve company processes and help to transform existing processes.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Develop a deep understanding of business priorities and proactively manage time in a way that promotes productivity and efficiency
• Engage in outbound sales activities as necessary, including reaching out to potential clients, initiating conversations, and promoting GBS Group services proactively.
• Other activities as assigned