Inbound Sales Representative

at  Prenuvo

ABOUT US

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against “we caught it too late again.” Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Houston, Boca Raton, Seattle, Minneapolis, Los Angeles, San Diego, New York City, Buffalo, Bethesda, Chicago, and Atlanta, with more clinics in North America and internationally in the next 2 years.
We are looking for Inbound Sales Representatives based out of our Vancouver Headquarters located at 1290 Homer Street, Vancouver, BC. There is 1 position open for this upcoming cohort (February 2025 start). This role operates on a 40 hour work week with rotating shifts, providing coverage for the Australia time zones, including mornings, evenings, and weekend coverage for Australia.

OUR VALUES

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

THIS IS NOT FOR A DIGITAL NOMAD. THIS ROLE IS BASED IN VANCOUVER TO COVER AUSTRALIA. THOUGH IT IS FULLY REMOTE GIVEN THE LOCAL TIME OF THE SHIFT, IT IS WITH THE UNDERSTANDING THAT THEY ARE WORKING IN ACCORDANCE TO PRENUVO’S HR POLICY.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

WHAT YOU WILL DO:

• Deliver exceptional customer service through various channels (phone, email, chat).
• Handle a high volume of inquiries (phone, chat, email) from potential customers interested in our products/services.
• Provide detailed product information and address customer concerns.
• Manage leads in the CRM system, including updates and assignments to sales representatives.
• Follow up with potential customers to nurture relationships.
• Meet and exceed sales targets on a weekly, monthly, or quarterly basis.
• Collaborate with the sales team to identify new opportunities and boost revenue.
• Efficiently convert leads to sales using established systems.
• Adaptability to handle additional tasks and projects as needed.
• Provide regular feedback to leadership on trends and opportunities

WHAT YOU’LL DO

• Deliver exceptional customer service through various channels (phone, email, chat).
• Handle a high volume of inquiries (phone, chat, email) from potential customers interested in our products/services.
• Provide detailed product information and address customer concerns.
• Manage leads in the CRM system, including updates and assignments to sales representatives.
• Follow up with potential customers to nurture relationships.
• Meet and exceed sales targets on a weekly, monthly, or quarterly basis.
• Collaborate with the sales team to identify new opportunities and boost revenue.
• Efficiently convert leads to sales using established systems.
• Adaptability to handle additional tasks and projects as needed.