Incident Commander

at  Score Media and Gaming INC

theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet Sportsbook & Casino’ delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company’s home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.

As part of the theScore team, you will be working with a team of smart, friendly, and dedicated Engineers, Product Managers and Designers determined to deliver some of the best apps the market has to offer. We want you to be challenged and to get the full experience of what it’s like to work at theScore! We are looking for an Incident Commander to join our site reliability team, to work cross-functionally across engineering, and be the front line for incidents and working with Release Engineering to help prevent new events.
This is a management position responsible for all SRE incidents, which includes P1, P2, P3 and P4. Classifying and documenting all incidents and carrying out support, assisting and driving all incidents, regarding investigation, hierarchical and technical escalation, diagnosis and recovery and root cause analysis. Additionally driving improvements to our service delivery and release processes based on disruption reports.