Incident Communications Director

at  Wells Fargo

PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$120,400.00 - $287,600.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 8+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management experienc

Desired Qualifications:

• Experience developing crisis and/or incident communications strategies and plans
• Experience counseling executives on high profile issues and/or crisis management
• Experience writing and editing a variety of customer facing communications
• Experience presenting information in a manner that persuades, and influences decision makers
• Experience working on enterprise-wide programs/projects under regulatory oversight
• Experience leading, high-performing geographically dispersed team

Leading a small team, this individual will spearhead the company communications response to enterprise-wide incidents and issues. This role is responsible for setting communications strategy working with executive leadership, and creating communications deliverables for customers, employees, media and other critical stakeholders. Additionally, this individual will work on high-priority issues management initiatives with customer-facing lines of business. This position can sit in Charlotte, NC; New York, NY or St. Louis, MO and is required to be in the office 3 days a week. The Wells Fargo job profile is Communications Director.

In this role, you will:

• Serve as a strategic advisor and subject matter expert for enterprise-wide incident communications
• Develop communications strategy, messaging and deliverables for enterprise-wide incidents and issues
• Write and edit a variety of time-sensitive communications including banners, emails, and customer letters
• During incidents, this role will actively participate in working group calls as incidents are assessed and presented to leadership and stakeholders with recommended company response
• Collaborate with stakeholders to evaluate the effectiveness of our response plan following each incident
• Own guidelines, tools, and templates for customer-facing communications
• Maintain playbook with structured messaging and direction for enterprise-wide incidents; playbook to be regularly reviewed and audited
• Identify process improvement opportunities for effective incident communications
• Partner with communicators to ensure alignment of communications strategies and messaging
• Lead and coach a small team of geographically dispersed professionals

Required Qualifications:

• 8+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management experience

Desired Qualifications:

• Experience developing crisis and/or incident communications strategies and plans
• Experience counseling executives on high profile issues and/or crisis management
• Experience writing and editing a variety of customer facing communications
• Experience presenting information in a manner that persuades, and influences decision makers
• Experience working on enterprise-wide programs/projects under regulatory oversight
• Experience leading, high-performing geographically dispersed teams

Job Expectations:

• Flexibility to work in a 24/7 environment

Office Locations & Pay Ranges:

• 401 South Tryon Street - Charlotte, NC ($120,400 to $250,000)
• 150 East 42nd Street - New York, NY ($138,500 to $287,600)
• 114 North Beaumont Street - St. Louis, MO ($120,400 to $250,000)