Incident Manager

at  Hydro

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

YOUR QUALIFICATIONS AND SKILLS

• 5+ years in IT Operations / Incident Management
• Minimum 3-year relevant University Degree or equivalent work-experience
• Fluency in English
• Understanding of IT Infrastructure, systems, technologies
• ITIL v3 or v4 certification is a must
• Proven knowledge & experience in managing P1 incidents with multiple vendors in multinational environment
• Strong analytical and process improvement skills
• Strong problem-solving and effective communication skills
• Knowledge of Service Management tools (e.g. ServiceNow, CMDB)
• 3+ years’ experience in customer management
• 3+ years’ in managing critical situation with vendors
• ITIL v3 or v4
  Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.
  Recruiter
  Petra Willerding-Rumpler
  Petra.Rumpler@hydro.co

Please refer the Job description for details