Incident Manager
at Proximus SpearIT
Brussels, Région de Bruxelles-Capitale - Brussels Hoofdstedelijk Gewest, Belgium -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 12 Nov, 2024 | Not Specified | 13 Aug, 2024 | 3 year(s) or above | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.
Responsibilities:
- You lead and manage major IT incidents (P1, BCIS and PERT) with a focus on restoring service for internal and external customers.
- You assess the service and customer impact.
- You coordinate and steer troubleshooting efforts by bringing together appropriate teams.
- You ensure fast clearance of customer impact.
- You apply the escalation process, both internally and towards external partners.
- You communicate clearly and timely about service impact, root cause, and progress of resolution.
- You act as the communication SPOC during the incident lifetime.
- You prepare post-incident debriefing meetings to take preventive actions and follow up on long term actions.
- You participate in projects to improve monitoring, alarming, tooling, documentation and other ITIL processes.
- You follow and respect defined processes (ex. Incident-, Change- & Problem Mgmt)
- You create and update the Incident Managers Disaster Recovery Plan with associated Disaster Recovery Solutions (runbook)
- You continuously seeking ways to improve the incident management process, aiming to decrease incident resolution time and increase overall efficiency
- You collaborate closely with the service integration team aiming to facilitate seamless integration of incident processes into overall processes, ensuring a focus on service continuity
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT Software - Other
IT
Graduate
Proficient
1
Brussels, Belgium